This policy is part of our Terms of Service. It applies to everyone who uses Wilderack: server owners, the friends they invite to help, and anyone who signs in to our panel. Server owners are responsible for what happens on their servers, so please share these rules with your community.
What Wilderack is for
Wilderack servers are for playing games together: running a game’s server software, with mods, plugins, maps and tools that go with it. Small things that support your community are fine too, like a web map plugin, a Discord bot that shows your server’s status, or a plugin that saves stats.
Things you must not do
Attacks and misuse of our network
- Attack, scan, probe or flood any other network, server or person, including denial-of-service attacks, or run tools built for that.
- Break into or try to access anything you don’t have permission to access, including other customers’ servers and our own systems, or get around our limits and security.
- Send spam or bulk email. Outgoing email ports are blocked on every server for this reason.
- Run open proxies, VPN services, botnets or command-and-control servers.
- Host or spread malware, phishing pages or anything designed to steal accounts or money.
- Mine cryptocurrency, or run any other workload that isn’t a game server or something that directly supports one.
- Load-test anything you don’t own, including our gateway.
Illegal and harmful content
- Anything illegal where you or your players live, or in the United States.
- Any content that sexualises children. We report apparent child sexual abuse material to the National Center for Missing and Exploited Children (NCMEC) as US law requires, keep the evidence for the authorities, and close the account.
- Threats of violence, encouraging self-harm, terrorist content, or content that promotes hate against people because of who they are.
- Harassment, bullying, doxxing (sharing someone’s private information), or sharing intimate images without consent.
- Sexual content of any kind on a server that anyone under 18 can join.
Other people’s rights
- Uploading or sharing things you don’t have the right to share, such as pirated games, someone else’s paid mods or maps against their licence, or leaked files. See our copyright policy.
- Using someone else’s trademark or name in a way that confuses people, or pretending to be someone you’re not.
- Collecting players’ personal information for anything other than running your server.
Game rules and fair play
- Breaking a game publisher’s rules for server owners. Our wiki links to each game’s rules.
- Calling your server “official” or suggesting it is run or endorsed by a game’s publisher, or by Wilderack.
- Real-money gambling, or selling paid random rewards (like loot boxes) to players. Many publishers ban them, and many of our players are under 18.
- Selling cheats, hacks or stolen accounts, or using your server to distribute them.
Our service
- Reselling Wilderack servers or panel access without our written agreement.
- Creating accounts in bulk, or a new account to get around a ban.
- Signing up for someone under 13, or helping them get around our age check.
Names and public text
Server names, addresses, display names and anything shown on a public page (such as a wake link page) go through a filter for profanity, impersonation and words that look like staff accounts. We may rename or remove anything that breaks these rules, and we’ll tell the owner why.
How to report a problem
Anyone can report abuse, including people who don’t use Wilderack.
- Email abuse@wilderack.com. Include the server address (for example
name.play.wilderack.com), what happened, when, and any screenshots or links. - Use the report button on any public Wilderack page about a server.
- Copyright complaints follow the steps in our DMCA and copyright policy.
- Security problems in Wilderack itself go to security@wilderack.com.
A real person reads every report and replies within 24 hours. We may not be able to tell you everything we did, to protect the privacy of the people involved.
Reports of illegal content
If you think something on a Wilderack server is illegal, your report should explain why you think so, say exactly where it is (the server address and, if you can, the file, page or in-game location), and give your name and email unless the report is about child sexual abuse material, where you can stay anonymous. You also confirm you believe the report is accurate and complete. We decide on reports carefully and without delay, tell you what we decided, and tell the server owner too, with our reasons and how to appeal.
What we do when rules are broken
What we do depends on how serious it is, whether it was deliberate, and whether it has happened before.
- Warn the owner and ask them to fix it.
- Limit a server, for example by slowing its network traffic, if it’s harming others right now. Our systems do this automatically for attacks, scanning and mining, and flag the account to a person.
- Remove specific content, or stop a server.
- Close the account. We do this straight away for the most serious cases, such as child sexual abuse material, attacks or fraud.
Where the law requires it, or a person is in danger, we report to the authorities and keep the evidence they need.
If you disagree with a decision
If we’ve acted on your server or account and you think we got it wrong, reply to our email or write to abuse@wilderack.com within 6 months. A different person from the one who made the decision will look at it again and tell you the result. If we got it wrong, we undo what we did.
Contact
Wilderack Inc., a Delaware corporation in the United States. Abuse reports: abuse@wilderack.com.