Terms of Service

These terms are an agreement between you and Wilderack Inc. (“Wilderack”, “we”, “us”). They apply when you visit wilderack.com, create an account, or use a game server or anything else we offer (together, “the service”). By creating an account or buying anything, you agree to them.

Some other pages are part of these terms: the Acceptable Use Policy, the Refund Policy and the DMCA and copyright policy. Our Privacy Policy explains what we do with your data.

Who can use Wilderack

• You must be at least 13 years old. When you sign up we ask for your date of birth. If you’re under 13, you can’t create an account.
• If you’re 13 to 17, you need a parent or guardian. They must read these terms with you and agree to them. They must also agree to every purchase. The easiest way is the Ask a parent to pay link at checkout: when your parent or guardian pays with it, they accept these terms for you. If you pay yourself, you confirm at checkout that your parent or guardian agrees.
• Parents and guardians: when you let a young person use Wilderack or pay for them, you accept these terms on their behalf and are responsible for the purchases you approve. Our page for parents explains the parental controls you can turn on.
• You must give true information when you sign up and keep your email address up to date.
• You can’t use Wilderack if you’re barred from doing so by law, including US sanctions laws, or if we’ve closed an account of yours for breaking these terms.

Your account

• We use sign-in codes sent by email, passkeys, and sign-in with Discord, Google or Microsoft. Keep access to your email and those accounts safe, because anyone who controls them can sign in as you.
• You’re responsible for what happens on your account. If you think someone else got in, tell us at support@wilderack.com straight away.
• One person per account. Don’t share your account; invite friends to your server instead (see below).

What we provide

You rent a game server: a private space on our machines where a game’s official server software runs, with your world, settings and mods. Each server comes with a free address on our play domain, a control panel, backups and protection against attacks. Plans, add-ons and the games that run on each plan are listed on our pricing pages when you buy.

• Your server sleeps when nobody is playing. It saves your world, stops using memory, and wakes when someone joins (or when you or a friend opens its wake link). Some games stay awake by default, and you can change the sleep settings in the panel.
• We don’t promise the service will always be available. Game servers depend on hardware, networks, game updates and services run by others. We work hard to keep your server up and your world safe, and we tell you about incidents on our status page at https://wilderack.com/status/.
• We may change the service. We add and improve features all the time. If we ever stop offering a game or a feature you pay for, we’ll tell you at least 30 days before, help you move your world to another game on your plan where possible, and refund the unused part of your plan if you’d rather leave.
• The address is yours to use, not to own. You choose your server’s name, and we may take back a name that breaks our rules, pretends to be someone else, or uses someone’s trademark.

Games and their publishers

• We don’t sell games. To play on your server, you and your friends each need your own legitimate copy of the game, and for some games an account with the publisher.
• The game’s server software comes from the publisher. We install it from the official source and keep it up to date. We are not the publisher of any game we host, and no publisher has endorsed Wilderack unless we say so on that game’s page.
• You must follow each game’s rules as well as ours. Some games ask you to accept their licence before your server starts (for example Minecraft’s EULA), and some publishers have rules for server owners, such as how you may charge players or name your server. If a publisher’s rules change in a way that affects your server, we may have to change or stop that game for you. Our wiki links to the rules for each game.

Friends and members

You can invite friends to help run your server and choose what each of them may do. You’re responsible for what they do on your server, so only give access to people you trust. They must follow these terms too. Players who just join your server to play are not members and can’t see your panel.

Your content

Your worlds, builds, settings, mods you upload, server names and anything else you put on your server are “your content”.

• You keep ownership of your content. We don’t claim it.
• You give us permission to host it. You allow us to store, copy, back up, move between our machines, send to the players who join, and show to you and your members, only as needed to run and protect the service. This permission ends when your content is deleted, except for copies in backups, which expire on their normal schedule.
• You promise you have the right to use it. Don’t upload anything you don’t have permission to use, such as someone else’s map or mod when its licence forbids sharing.
• Player data on your server. Game servers see the IP addresses and in-game names of players who join, and some games and plugins collect more. Use that information only to run your server, for example to ban someone, and follow the privacy laws that apply to you.
• Keep your own copies. We make backups and keep every world in two places, but no system is perfect. Download a backup of anything you can’t afford to lose.

Rules for using Wilderack

Use Wilderack legally and kindly. The Acceptable Use Policy lists what isn’t allowed, such as attacking other networks, mining cryptocurrency, sharing illegal content or harassing people. If you break it, we may warn you, limit or stop your server, or close your account, depending on how serious it is.

Prices, payment and renewals

• Prices are shown before you buy, in US dollars or your local currency where we offer it, plus any sales tax or VAT that applies where you live. We use Stripe to take payments and calculate tax. We never see your full card number.
• Plans renew automatically at the end of each billing period (monthly, quarterly or yearly) at the price shown in your panel, until you cancel. We email you 7 days before a quarterly or yearly renewal.
• When a promotion applies, we show the price you’ll pay after it ends next to the promotional price.
• The 3-day pass is a one-time payment and never renews. When it ends your server goes to sleep, and you can choose a plan to keep playing in the same world. Each payment card can buy one pass every 90 days; a second one is refunded automatically.
• Price changes for your plan only apply from your next renewal, and we email you at least 30 days before.
• Changing plans: upgrades take effect straight away and you pay the difference for the rest of the period. Downgrades are allowed if your current game still fits and give you credit on your next bill. Switching games within your plan is always free.
• Cancelling takes one click in the panel. Your server keeps running until the end of the period you’ve paid for.
• Refunds are covered by our Refund Policy.

If a payment fails or your plan ends

We’re generous with time and never delete a world by surprise.

The same timeline starts 3 days after a plan you cancelled or a 3-day pass ends. If you pay or choose a plan before the end, you carry on where you left off.

Chargebacks: if you dispute a payment with your bank instead of asking us, we pause the servers on your account while we look into it. Please talk to us first at billing@wilderack.com. We’d rather fix it.

Ending your account

• You can delete your account at any time in the panel. This cancels your plans and deletes your servers and worlds. Download anything you want to keep first.
• We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or if your account puts other players or our network at risk. Unless it’s urgent or the law stops us, we’ll tell you why and give you a chance to download your worlds. If we close your account without a good reason under these terms, we’ll refund the unused part of your plan.

Disclaimers

We provide the service “as is” and “as available”. As far as the law allows, we don’t make promises beyond those in these terms, for example that the service will never be interrupted, that it suits a particular purpose, or that a game publisher won’t change or end its server software.

If you live in the EU, the UK or another place with consumer laws that give you rights we can’t take away (such as the right to a service that works as described), nothing in these terms limits those rights.

Limits on our liability

As far as the law allows:

• We’re not responsible for losses we couldn’t reasonably have foreseen, for lost profits or revenue, or for losses caused by things outside our reasonable control, such as attacks, failures of other companies’ networks, or changes a publisher makes to a game.
• Our total liability to you for any claim about the service is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law doesn’t allow us to limit.

If you’re a business using Wilderack, you agree to cover our reasonable costs if someone makes a claim against us because of your content or because you broke these terms.

Changes to these terms

We may update these terms as the service grows or the law changes. For important changes, we email you at least 30 days before they take effect. If you don’t agree, you can cancel before then and we’ll refund the unused part of any plan you prepaid. Small fixes, like correcting a typo, may happen without notice. The date at the top shows when these terms last changed.

Disputes

If something goes wrong, please email legal@wilderack.com first. Most problems are solved in a reply or two, and we’ll try for 30 days to sort it out with you before either of us goes further.

These terms are governed by the laws of the State of Delaware and of the United States. If you live in the EU or the UK, you also keep the protection of your own country’s consumer laws and can bring a claim in your local courts.

The rest

• If part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a rule straight away, we can still enforce it later.
• You can’t transfer your account or these terms to someone else without our agreement. We may transfer them to a company that takes over Wilderack, and we’ll tell you if that happens.
• These terms, with the policies they link to, are the whole agreement between you and us about the service.

Contact

Wilderack Inc., a Delaware corporation in the United States.

• Questions about these terms: legal@wilderack.com
• Help with your server: support@wilderack.com
• Billing: billing@wilderack.com
• Post: [postal address for legal notices]